Refund policy

How to Request a Return/Refund

Email: km6776640@gmail.com
Phone: 0310-5277183
WhatsApp: 0310-5277183

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at km6776640@gmail.com.

Our Commitment

At GB Dry Fruits, we take pride in delivering fresh, high-quality dry fruits sourced directly from Gilgit-Baltistan. Since our products are food items, we handle returns and refunds a little differently than non-food products — please read below.

Damaged or Incorrect Orders

If your order arrives damaged, spoiled, or you received the wrong item, we will make it right. Please contact us within 48 hours of delivery with:

Your order number
Clear photos/video of the product and packaging

We will offer a free replacement or a full refund, your choice.

Quality Issues

If you're unsatisfied with the quality of your dry fruits (e.g., taste, freshness), reach out within 3 days of delivery. We may ask for photos and will review case by case — refunds or store credit will be offered where appropriate.

Non-Returnable Items

Because we sell perishable/food products, we generally cannot accept returns of opened or consumed items unless there is a quality, damage, or wrong-item issue. This is for hygiene and safety reasons.

Change of Mind

Due to the perishable nature of our products, we do not accept returns or refunds for change of mind once an order has been dispatched.

Refund Process

Once approved, refunds are processed to your original payment method (or via bank transfer/JazzCash/Easypaisa, as applicable) within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.